FAQs

1. What products do you offer?
We offer a wide range of products designed to help you achieve and maintain elite waves. Our collection includes brushes, shampoo bars, durags, oils, butters, and specialty products like Clay + Apple Cider Vinegar. These products are carefully formulated to enhance your waves, especially for coarse hair.

2. Do you offer international shipping?
Yes! We offer Free Worldwide Shipping on all orders, so no matter where you are, you can enjoy our products. Please note that shipping times may vary depending on your location.

3. How long does order processing take?
All orders are processed within 5 to 10 business days (excluding weekends and holidays) after you receive your order confirmation email. Once your order has shipped, you will receive another notification with tracking information.

4. What is your return policy?
We want you to be fully satisfied with your purchase. If you are not happy with your order, please contact us within 14 days of receiving your product. Items must be in their original, unused condition, and return shipping costs are the responsibility of the customer unless the return is due to a defective product or our error. For return inquiries, please email us at paulonijr@hotmail.co.uk.

5. Can I track my order?
Yes, once your order has shipped, we will send you a tracking number via email. You can use this number to track your package directly on our website or through the shipping provider's website.

6. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods to ensure a smooth and safe checkout process.

7. How can I contact customer support?
For any questions or concerns, feel free to reach out to us via email at paulonijr@hotmail.co.uk. Our customer support team is available Monday through Friday, 9AM - 5PM (GMT), and we aim to respond to all inquiries within 24 hours.

8. How do I care for my durag and other products?
To keep your durag and other products in top condition, we recommend hand washing with mild detergent and air drying. For our shampoo bars, store them in a dry place to extend their life.

9. Are your products suitable for all hair types?
Yes! While our products are especially beneficial for coarse hair, they are designed to work with all hair types. Whether you're working with 4C, 4B, or even 3C hair, our products can help you achieve and maintain perfect waves.

10. Do you offer discounts or promotions?
Yes, we frequently run special promotions and discounts. Sign up for our newsletter to stay updated on the latest offers and wave tips.